Recovery Sauna Terms & Conditions & Informed Consent

Last Updated: June 2026

Welcome to AIO Therapy's Recovery Sauna.

Our Recovery Sauna is designed to support relaxation, recovery and general wellbeing. While infrared sauna therapy is well tolerated by most healthy adults, exposure to heat carries inherent risks. Please read the following information carefully before participating.

1. Participation

By booking or attending a Recovery Sauna session at AIO Therapy, you acknowledge that:

• You are participating voluntarily.

• You understand the potential risks associated with heat exposure.

• You agree to follow all instructions provided by AIO Therapy.

• You accept responsibility for your own health and wellbeing during the session.

2. Medical Conditions

Recovery Sauna sessions may not be suitable for everyone.

You should not use the sauna, or should seek advice from your GP or treating healthcare professional before attending, if you:

• are pregnant or think you may be pregnant

• have cardiovascular disease or uncontrolled high blood pressure

• have experienced a recent heart attack or stroke

• have uncontrolled diabetes

• have severe kidney disease

• have epilepsy or a seizure disorder

• have an active fever or infection

• are unwell or dehydrated

• are under the influence of alcohol or recreational drugs

• have any other medical condition where heat exposure may be unsafe.

If you are unsure whether sauna use is appropriate for you, please seek medical advice before booking.

3. During Your Session

For your safety, you agree to:

• Leave the sauna immediately if you experience dizziness, faintness, nausea, chest pain, shortness of breath or feel unwell.

• Remain hydrated before and after your session.

• Follow the recommended session duration.

• Operate the sauna only as instructed.

• Notify AIO Therapy immediately if equipment appears damaged or is not functioning correctly.

4. Arrival & Session Times

Your booking includes:

• approximately 10 minutes to heat the sauna before use

• your booked sauna session

• approximately 5 minutes to cool down and clean the sauna after use.

Please arrive five minutes before your appointment.

Late arrival may reduce your available sauna time to avoid impacting subsequent bookings.

5. Sauna Care

To maintain a clean and safe environment, all users agree to:

• Bring and use their own towel.

• Wear appropriate clothing or bathers.

• Wipe down the bench after use.

• Never spray cleaning products directly onto the infrared heating panels.

• Turn off the sauna and wall switch after use if instructed to do so.

Any deliberate damage to equipment may result in charges for repair or replacement.

6. Booking & Cancellation Policy

Recovery Sauna sessions are reserved exclusively for your use.

Accordingly:

• All bookings are pre-paid.

• Sessions are non-transferable.

• Sessions are generally non-refundable.

• Failure to attend your appointment without prior notice will result in the loss of your booking fee.

Where exceptional or unforeseen circumstances arise, AIO Therapy may, at its sole discretion, consider alternative arrangements. Any such decision is made on a case-by-case basis and is not guaranteed.

7. Limitation of Liability

Participation in a Recovery Sauna session involves exposure to elevated temperatures and carries inherent risks.

To the maximum extent permitted by Australian law, AIO Therapy, its directors, practitioners and staff are not liable for any injury, illness, loss or damage arising from participation except where liability cannot legally be excluded.

Nothing in these Terms excludes, restricts or modifies any rights you may have under the Australian Consumer Law or other applicable legislation.

8. Consent

By booking or attending a Recovery Sauna session, you confirm that:

• you have read and understood these Terms & Conditions

• you understand the potential risks of infrared sauna use

• you believe you are medically fit to participate

• you accept responsibility for monitoring your own wellbeing during the session

• you agree to discontinue the session immediately if you feel unwell

• you consent to participating in the Recovery Sauna at your own risk.

If you have any questions regarding sauna use, please contact the AIO Therapy team before your appointment.

Policy Updates

This Policy may change from time to time and is available on our website.

Privacy Policy Complaints and Enquiries

If you have any queries or complaints about our Privacy Policy please contact us at:

www.therapyaio.com.au

Therapyaio@gmail.com